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How Reliable Are Online Computer Support Services?

The recent crackdown of the U.S. authorities on some online computer support companies has resurrected the once-buried debate among customers whether or not to trust them for technical support needs. According to the findings of the U.S. authorities, the nabbed companies were alleged of duping customers in the U.S., U.K., and Canada in the name of providing computer support services. Most of them were mainly operating from India as said by the authorities.

I felt intrigued, impulse after reading the story. It is true that online tech support scams are on rise but not all companies are involved in them. I carried a detailed research on several such online technical support companies and found that not all of them were fake and duping customers of their money and peace. I in fact studied customers' behaviors also about these services and found that they were not proactive at all about the whereabouts of such companies. I am sharing some facts here about how the digital world has grown up and what customers have done so far to determine whether they are in the hands of fraudulent companies or genuine ones. I am also sharing some tips in this post to help customers determine whether a company is genuine or fake.

As you all know that the digital world has grown up by many folds in the recent years following the huge & ever-growing consumption of computers, 'Smart' mobile phones, tablets, music systems, routers, printers, scanners, and gaming consoles etc.; usage of the Internet and Wi-Fi; and advancement of technologies that help you unlock your car from your mobile phone if you have lost or forgotten the car keys, send medical reports and consult with an online medical doctor, pay online for food or bills etc., shop online, book travel tickets, and do lot more.

As fast as the technology and digitization have evolved and penetrated in the lives of contemporary population, technical problems have also surfaced at the same pace. It has become really difficult for customers to keep pace between their personal and professional lives where there are always surrounded by gadgets and machines. These machines simplify our lives; however they also have their own share of troubles. And this is exactly where the need for technical support services comes in the view.

Several online technical support companies have come in the existence considering the growing need for 24x7 computer support services. People want their computers, tablets, Smartphones, and other gadgets and peripherals to keep functioning without problems. Some companies fairly started their operations with the intentions of taking advantage of the customers' technical troubles that may occur and recur time and again. Some companies started with the intentions of helping customers keep their systems and gadgets running and stay connected.